Refund Policy

If Pro is not what you expected, contact us within 14 days of a charge and we will refund that month in full, provided you have not used a paid ATAR recalculation credit in that period. Cancelling stops all future charges immediately.

A purchased recalculation credit is refundable while it is unused. Once a recalculation has run, the credit has been delivered and is not refundable.

If a Pro feature does not work as described and we cannot fix it for you, you are entitled to a refund regardless of how long ago you purchased. This is your right under the Australian Consumer Law and we do not try to limit it.

Send a request through the contact page with the email address on your account, or contact our payment provider Paddle at paddle.net, which handles billing and refunds as Merchant of Record. Refunds go back to your original payment method, usually within 5–10 business days.